Haliot M
map-marker Krugersdorp, Gauteng

Refund

I ordered food and my order was canceled today and its not the first time and I dont even get a refund. Because I cant get hold of the mcdelivery numbers
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Loss:
$156
Cons:
  • Cancelled mcdelivery

Preferred solution: Full refund

User's recommendation: Don’t order with the mcdelivery

lisa e Sbr

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Verified Reviewer
| map-marker Cape Town, Western Cape

Disappointed

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McDonalds South Africa - Disappointed

Good day. This morning around 5h45 me and my two kids ages 3 and 12 years took our changes to see if McDonald's Durbanville is open for sit down inside the restaurant.

As we approached the door, it was still closed with a notice on the door " Trading hours Monday - Sunday 6:00 - 23;00" So we decided to take a seat outside and wait until it opens. There was staff wandering around that saw us outside in the cold, but no one took the initiative to attend to us or even just to come and clarify. At 6:05 I got worried. I ask the guy who come out to mop the floor outside about the opening times, he said the doors only open at 6H30.

I then told him about the notice on the door he said it's meant for drive through. I then I asked him if it is possible to call the manager in charge. He polity said, yes went inside and gave my massage. I waited another 5mins, took a walk around the drive through, leaving my daughter with our bags, trying to see if I can talk to someone.

Came back just to found that no manager has make an appearance yet. I disturbed the guy again asking him about the manager. His answer to me was " I don't know ma 'am, the manager was busy. So, now I want to know what do I do in this situation?

It is clear to me that we are not that important.

I took a picture of the notice and it definitely doesn't state "drive through" Can you please clarify what the real trading hours are? What was more important that the manager couldn't assist us?

Looking forward to hearing from you.

Kind regards,

Lisa

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Roger G Kky

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Un happy with my order i recieved

McDonalds South Africa - Un happy with my order i recieved
McDonalds South Africa - Un happy with my order i recieved - Image 2
McDonalds South Africa - Un happy with my order i recieved - Image 3
Placed and order for a spicy mcfeast and received a normal mcfeast Also placed an order for a 10 piece mcnugget but was not in the bag
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Loss:
$63

Preferred solution: Deliver product or service ordered

Featured
Anonymous
map-marker Durban, Kwazulu-Natal

Shocked

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McDonalds South Africa - Shocked
Is this for real, I am really shocked and surprised if this video is actually for real, plz look into
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namhla s Vha

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Verified Reviewer
| map-marker Roodepoort, Gauteng

Restaurant Manager bad service

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When I arrived there was cashier's on both tills so I went and stood behind a customer that was placing an order at the first till. The customer was being served by the manager at the till.

After the customer's order was taken, I moved closer to place my order, I greeted her (the manager at the till) and she just walked away without greeting me back or communicating with me. I stood there and waited for her to return, mind you I was with my 2 young daughters. I have recently downloaded the McDonald's app and had points to spend so while waiting for her to come take my order I scanned the QR code to redeem a small McFizz at the till. She came back looked at my order on the screen and walked away, still not communicating with me.

My daughter's were starting to getting impatient at this point. Then to my surprise a commotion started at the kitchen, the manager was shouting at one of the staff members in a very heated way which is a behaviour that I feel a family restaurant should not expose children to. After shouting at the staff members she came to the till where I was standing waiting to be served for over 10 minutes and asked the staff who placed the order at the till refering to the order I had scanned from the McDonald's App and nobody responded to her. She then walked away still not communicating with me.

I decided to leave, yes I forfeited my points from the scanned order and the sad part is my daughters did not get to order their meals.

How does a restaurant manager display such atrocious behaviour, this is the person that is supposed to be leading by example. The least she could have done was to inform me that she did not want to serve me instead of treating me like a nuisance and wasting my time.

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Preferred solution: Apology

User's recommendation: I would not recommend.

Liam B Ytq

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Verified Buyer
| map-marker Sandton, Gauteng

Fraud

McDonalds South Africa - Fraud
McDonalds South Africa - Fraud - Image 2

Dear McDonald's

I would like to leave a complaint. I was scrolling on Instagram and saw a post that was by the McDonald's south africa account and it said that the special was R38.

I was like okay this is a good special. I clicked on it and it took me to where I needed to put in my details, and so I did. I filled it in and it took me to a payment website, I filled it in again. When I was done it said that on my next order I can choose whatever and it will ship in 6-7 working days, it was a delivery website.

After that it took me out leaving with no checkout or anything.

I was so unhappy because my grandma sent that money for me to buy food and now I am so hungry with nothing.

I'm so disappointed in myself and the advertisement. Please email me back, will really appreciate it

Regards

Mr Barron

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Loss:
$38
Pros:
  • Nice deals
Cons:
  • Some scams

Preferred solution: Full refund

User's recommendation: Do not buy things you see on mcds south Africa on insta

1 comment
Denetra Eyn

Sure.

Nasra Bgb

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Verified Reviewer
| map-marker Centurion, Gauteng

Tired of bad service and nothing gets done about it.

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McDonalds South Africa - Tired of bad service and nothing gets done about it.
I wanted to buy nuggets for the last week no stock available then I wanted a hazelnut ice coffee with only 2 pieces of ice. I paid extra for more milk. The manager gave me lip and said take it as you get it. When I asked about the nugget sauce I was told not her problem. I told her I was going to social media and she just laughs at me
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User's recommendation: Stay away from waverley branch

Lieza H
map-marker Johannesburg, Gauteng

To complain

McDonalds South Africa - To complain
McDonalds South Africa - To complain - Image 2
McDonalds South Africa - To complain - Image 3
I bought 2 meals and 2 hazelnut ice coffees from McDonalds Hillfox Town square on 25 dec at around 19:00 from the drive through. When we got home we saw that the coffee is not only warm, but was extremely strong, actually undrinkable with no hazel nut syrup in it. I tried to phone the branch, but nobody answered. i am very disappointed. Look at the pictures, its disgusting. My proof of purchase is not attached, its in my car. Im really not in the mood to fetch it.
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User's recommendation: Check and taste your drinks before you leave the window to avoid disappointment when staff decides to serve you crap

Anonymous
map-marker Pretoria, Gauteng

Unhappy with the food

McDonalds South Africa - Unhappy with the food
This is what food looks. Like at Mc D now...I am disgusted. As a pregnant woman I was looking forward to this until I opened it up
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Samaria Ejr

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Verified Buyer
| map-marker Mafikeng, North-West

Complaining

McDonalds South Africa - Complaining
McDonalds South Africa - Complaining - Image 2
I ordered a Happy meal with nuggets and corn at McDonald's Vryburg. When getting home and opening it there was no nuggets in the box only corn and chips. I am staying out of town so I couldn't go back to return it.
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Nothando N Err

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Verified Reviewer

Driver returned with my order, yet i have paid and will not receive a refund....

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nevDriver returned with my order, and i cannot get help . they took my money and i cant get a refund. no chat box on the website and no contact to customer service. i want my food or money back!
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Loss:
$5

Preferred solution: Full refund

User's recommendation: never do Uber eats with McDonalds the Zone Mall

Nothando N Err

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Verified Reviewer

There is no chat box on the website as they say on the customer care recorded call. The driver returned with my meal and now noone is taking any call to ASSIST ME.

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There is no chat box on the website as they say on the customer care recorded call. The driver returned with my meal and now no one is taking any call to ASSIST ME.
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Loss:
$5

Preferred solution: Deliver product or service ordered

User's recommendation: Poor uber eats service from McDonalds Rosebank The Zone Mall

Zane S Nkz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Potchefstroom, North-West

Ordered a big mac and never received it

McDonalds South Africa - Ordered a big mac and never received it
McDonalds South Africa - Ordered a big mac and never received it - Image 2
We ordered a big mac at a McDonald's in Potchefstroom and never received it at the drive-thru hope this can be resolved soon. As it is not what is supposed to happen. I am very disappointed and hope that the R51,90 can be refunded into my bank account or I could go and collect the burger. Because I paid for what I ordered and never got it.
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Loss:
$52
Pros:
  • Fast
Cons:
  • Always problems with orders

Preferred solution: Full refund

Richard H Ucn

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Verified Reviewer

Absolutely disgusted

McDonalds South Africa - Absolutely disgusted
Just bought 6 dbl cheese burgers... There is 2 slices of cheese and 1 patty on each burger. I can't go back to the store as I am stuck in traffic. Green Point branch. This is atrocious. You will be hearing from me again!!!
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Loss:
$318

Preferred solution: Full refund

Moitoi S

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Verified Reviewer
| map-marker Diepkloof, Gauteng

Complain

I went to Mac Donald in Diepkloof to buy Mac flurry at drive through. I swiped my bank card for payment only to be told at the next window that the ice cream machine is not working. They then tried to get me to buy something else which I refused because I was there for Mac flurry. I then asked that hey refund me with my bank charges since the bank was going to charge me bank fees. They refused.
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Preferred solution: Full refund

Gafeeth H

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Verified Reviewer

Hygiene

Why aren't employees allowed to wear gloves when preparing the food. Guy in the kitchen uses his naked hands to put the food on the burger etc without washing hands between meal preparation!
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